SHIPPING & RETURNS
Shipping Policy
We offer a Standard Delivery within the UK and Northern Ireland, on all orders placed at shaunslater-gould.com.
We aim to deliver all orders in 1 to 3 working days of confirmation of payment of your order. Please ensure you enter the correct address for shipping at checkout.
If you need to make any changes to this please call us on 01903 539968 or email ssg66@icloud.com
Return & Exchange Policy
We hope you will be delighted with your purchase, however, if for any reason you would like to return your item,
please follow the below guidance.
1. If you've changed your mind
The item must be in a saleable condition, i.e. unused, in its original packaging (including all accessories) and returned to us within 28 calendar days from the date you received it. To arrange a return please call our us quoting your name, address and order number. Items that are returned in a state other than that described above may be subject to a partial credit.
2. If you have received the wrong product
Please call us within 72 hours of delivery quoting your name, address and order number.
3. If your product has arrived damaged
Please call us within 72 hours of delivery quoting your name, address and order number to discuss your concerns. Damage advised outside of the 72-hour period may not be accepted.
4. If you need some help setting your product up
Please call us where our dedicated team of product experts will be happy to talk you through your product installation and set-up.
5. If your product has developed a fault
Your product will be covered under the manufacturer's guarantee. Please call us and provide a full description of the fault. Our team will be able to troubleshoot with you over the phone and if necessary.
How to return an item
1 - Telephone us on 01903 539968, or Email us ssg66@icloud.com to request a return.